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FAQ

Person reading The Family Wins

Frequently Asked Questions

Is this Devotional ideal for seniors/grandparents?

Yes. Seniors and grandparents want nothing more than to see their families and grandchildren thrive. Whether they read it themselves, or pass it on as the perfect gift, it will bring God’s truth to the forefront of their extended family and new hope to the ones they love so dearly.

What is your return policy?

We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return your Devotional to us for a full refund minus shipping costs. All returns must be postmarked within 30 days of purchase date.

What comes with my order?

Your order will include a copy of the Family Wins Devotional, a vinyl adhesive sleeve to slide in your favorite family’s photo, and access to the companion app.

How much is shipping?

Standard shipping is free with purchase within the 48 contiguous United States. When choosing Priority Mail and all other forms of expedited shipping, standard postal service rates apply.

Do you ship internationally?

Yes, ground shipping is free with the purchase price within the 48 contiguous United States. The Purchaser is responsible for all expedited shipping costs like priority mail, overnight shipping, and all costs associated with international shipping. Please be aware that some countries may be experiencing shipping delays due to COVID-19.

Will I receive a confirmation email when my order is placed?

Yes! A confirmation email will be sent to the email provided during the check out process. It will be delivered to your email within a few minutes after your purchase.

Can I track my order?

Yes! Tracking information will be provided in the shipping confirmation email sent. 

Can I cancel an order?

We do our best to process orders in a timely manner. If you wish to modify or cancel your order, please contact us at info@thefamilywins.org or 412-424-2410.  If the order has already shipped, you may return it for a refund within 30 days of purchase minus the cost of shipping.

How to create an account on the app?

When you open your app for the first time you will be prompted to sign in or create an account. You will be led through other prompts to tailor the app for your ideal usage. 

What sets this devotional apart?

The Devotional contains the entire New Testament with commentary from over 90 Christian leaders. It is also supported by an innovative companion APP that allows readers to access 8 additional resources specifically designed to enhance your personal quiet time with God.

Do I need the app to read my devotional?

No. The devotional can be read on its own. However, it was designed to be used in conjunction with the companion APP in order to get the most out of the experience. 

What’s on the app?

The app contains specialized categories designed to help keep the reader interested, engaged and consistent with their quiet times. It offers features like: LISTEN - which consists of our audio readers. WORSHIP - which contains powerful worship songs to compliment daily readings, and other useful components like TRACK YOUR PROGRESS, REFLECT & RESPOND, and so much more.

How do I download the app?

If you are using an iPhone, open the “App Store” app on your Home screen. Search for “The Family Wins,” then select Get. To Open the app...you may or may not need to sign in with your Apple ID. If you are using an Android or other smartphone, open the “Google Play Store” app on your Home screen. Then search for “The Family Wins,” and select it. Finally Tap Install. Additional instructions to complete the process may show up on your screen.

Can I start reading the devotional at any time?

Yes. The devotional starts on January 1st with scripture from the book of Matthew chapter 1. However, you can begin reading on any day during the year or even choose to read by subject (i.e. peace, anger, prayer, etc.)

What if I miss several days of reading?

Not a problem. We suggest that if you miss a day, don’t try to catch up. Just read the scripture and devotion scheduled for that day. God is not interested in you catching up, but rather spending quality time with you on the day he created for you.

How does the audio reading of the devotional work?

If you miss your daily reading, or simply enjoy reading along with a companion choose the LISTEN or REFLECT & RESPOND taps on the companion APP. You can enjoy hearing another believer read the Devotional to you, or choose to go a bit deeper and listen to a brief message and prayer ,in addition to the passage read to you by a pastor or leader for your listening pleasure.

Who is this devotional designed for?

The Family Wins New Testament Devotional was primarily developed for parents, grandparents, and young adults who want to shape their families or future families with God’s Word. We generally do not recommend this resource for children under the age of 14.

What is the 21/90 day reading plan challenge?

Science suggests that if a person does something for 21 consecutive days, they are likely to form a habit. If they continue on their project for an additional 90 days, a lifestyle change is likely to occur. Therefore, we are asking people to take the 21/90 day challenge to spend daily time in God’s Word to see real change begin to occur in their lives… Leading to a “winning family”.
The Family Wins

Just 15 minutes a day can change your life, and reinforce your relationship with God.